It has been over a week since the website for enrolling in healthcare under the Affordable Care Act opened for business, but for the most part, it has been closed to customers.
The Obama administration first said it was because so many people were trying to get online at once and the system was overwhelmed, but over the weekend, they admitted problems with the website design and software.
In Austin, Insure Texas inside Highland Mall is a center where people can go to log onto what’s called the Marketplace and sign up for health insurance. Representatives there say that of the more than 300 people who have come in wanting to sign up, only a few have been able to get all the way through the process.
Right now, representatives say the focus is to educate people on their options.
"We do have a list of all the plans and the prices so we're able to provide people with that information,” Elizabeth Colvin with Insure Central Texas said. “They're able to start figuring out what will work for them and hopefully by the time they make that decision, the website will be fully functional, they can come back and we can get them through the application."
Edgar Narvaez hopes he can get online soon to register, but in the meantime, he is making most of the waiting period.
"I have that time to look around a little on my own and research a little more,” he said.
Representatives at Insure Texas say federal officials may work on the site over the weekend. The deadline to sign up for 2014 coverage is March 31. For people needing insurance to begin on Jan.1, the deadline is Dec. 15.